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The Cadence

One idea a week for people who lead teams that talk to customers. Mondays.

Most Recent

Ask about the standard first

Sep 14, 2026

Ask about the standard first

In a rough month, production is the wrong first question.

The conference table

Sep 8, 2026

The conference table

The product was fine. The chair was the problem.

Motivation is weather

Aug 31, 2026

Motivation is weather

Fifty quotes by Thursday. By Wednesday nobody remembered agreeing to it.

Aug 24, 2026

Malpractice

The math on one good conversation

Aug 17, 2026

The math on one good conversation

Nobody quits at the start

Aug 10, 2026

Nobody quits at the start

Your team doesn't have a knowledge problem

Aug 5, 2026

Your team doesn't have a knowledge problem

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